51 Salesforce Interview Questions And Answers 2024

1. What is Salesforce?

2. Why is Salesforce important?

3. What are the features of Salesforce?

4. What are the benefits of a cloud solution such as Salesforce?

5. What is an object in Salesforce?

6. What is an Audit trail in Salesforce?

7. What is a junction object in Salesforce?

8. What are validation rules in Salesforce?

9. What causes data loss in Salesforce?

10. What is a sObject type?

11. What is an Apex transaction?

12. What is the difference between the public and global classes in Apex?

13. What are getter methods and setter methods?

14. Give an example of a custom App you could build on the Salesforce platform.

15. What is the difference between data and metadata in Salesforce?

16. Explain the skinny table. What are the considerations for the skinny table?

17. What is Future annotation(@future)?

18. What are the different types of email templates available in Salesforce?

19. Can you give an example of a Salesforce API and its usage?

20. What are custom labels in Salesforce? What is the character limit of the custom label?

21. What is an attribute tag? What is the syntax for including them?

22. What are the three types of bindings used in Visualforce? What does each refer to?

23. What are the different types of collections in Apex? What are maps in Apex?

24. How can you embed a Visualflow in a Visualforce page?

25. What are the different methods of batch Apex class?

26. Why are Visualforce pages served from a different domain?

27. What are WhoId and WhatId in activities?

28. Can you have a roll-up summary field in case of a Master-Detail relationship?

29. What are the examples of non-deterministic Force.com formula fields?

30. How can we implement pagination in Visualforce?

31. Explain the term “Data Skew” in Salesforce.

32. How can you call a controller method from JavaScript?

33. Whenever a case is created with origin as ‘Phone’ then set status as ‘New’ and Priority as ‘High’.

34. Whenever Lead is created with LeadSource as Local then give rating as cold otherwise hot.

35. Is Test.startTest() and Test.stopTest() required in a test class?

36. Let’s say a user does not have permission on a child object and is having permission on the parent object to read/create/edit/delete the parent object, If there is a trigger on the parent object to insert a child record after the parent record is created, will it create a child record or not after the user insert parent record manually?

37. You are having a requirement to pass value from child component to parent component which type of event you will use?

38. Suppose we have a requirement to create an account using a new button and some default values in the new account screen. How can we achieve this requirement?

39. There is a profile by name ‘ReadAccessProfile’ and two users User1 and User2 have been assigned to it. There is an object X. I want to have ReadWrite access for User1 and ReadOnly access for User2 for object X. How can this be accomplished?

40. I have two objects Object1 and Object2 which are not related to each other. Now I want to create a Master-Detail Relationship(MDR) between these objects. How can I do this?

41. The requirement is to delete a set of records and don’t want them to be stored them in the recycle bin as well. What are my options?

42. In the before Insert event trigger which context variable is correct Trigger.new or new Trigger.newmap?

43. What is the difference between profile and role? Can a user be assigned two profiles?

44. What are governor limits in Salesforce?

45. Can you edit an apex trigger/ apex class in the production environment? Can you edit a Visualforce page in the production environment?

46. What is a sandbox and what are the different types of sandboxes?

47. What is a standard profile and name some of them?

48. What are the different types of relationships in Salesforce? Can you differentiate between them?

49. What are SOQL and SOSL? What are the differences?

50. What is the difference between permission sets and sharing rules?

51. What are the different ways to deploy to production?

Salesforce Interview Questions And Answers

1. Salesforce:

Ans. Salesforce is a cloud-based customer relationship management (CRM) platform that helps organizations manage their sales, service, marketing, and other business operations. It provides a suite of tools and services to streamline and automate various business processes.

2.Why is Salesforce important:

Ans.Salesforce is important because it centralizes customer data, improves communication across teams, automates repetitive tasks, and provides valuable insights through analytics. It helps organizations build and maintain strong relationships with their customers, resulting in increased efficiency and revenue.

3.Features of Salesforce:

Ans.

Salesforce CRM offers valuable benefits for businesses:

a.Sales Data:

• Obtain accurate sales data for informed decision-making and strategic planning.

b.Mobility:

• Utilize a mobile app for on-the-go access to dashboards, lead responses, and call logging.

c.File Sync and Share:

• Easily share and sync files in real time, with notifications for changes.

d.Sales Forecasting:

• Credit individuals accurately, track progress, and analyze leads for effective sales forecasting.

e.Lead Management:

• Convert leads quickly, stay informed about new leads, and automate customer outreach.

f.Contact Management

• Access comprehensive customer details for analyzing interest, and manage leads efficiently.

4.Benefits of a cloud solution like Salesforce:

Ans. Salesforce offers benefits such as streamlined customer data management, process automation, and insights into customer behavior. It aids sales teams in increasing productivity, closing deals more efficiently, and enhancing customer relationships.

5.Object in Salesforce:

Ans.In Salesforce, an object is a database table that stores data specific to your organization. Objects could represent standard entities like accounts or custom entities tailored to your business needs.

6.Audit Trail in Salesforce:

Ans.The Audit Trail in Salesforce is a feature that allows administrators to track changes made to the organization’s setup configuration. It helps in monitoring who did what and when, providing a history of changes for compliance and security purposes.

7.Junction Object in Salesforce:

Ans.A junction object in Salesforce is a custom object with two master-detail relationships, linking records of two different objects. It’s often used to model many-to-many relationships between objects.

8.Validation Rules in Salesforce:

Ans.Validation rules in Salesforce ensure that data entered into records meets specific criteria before the record can be saved. They help maintain data quality and consistency.

9.Causes of Data Loss in Salesforce:

Ans.Data loss in Salesforce can occur due to human error, accidental deletion, data import mistakes, or system integration issues. Regular backups and best practices help prevent and recover from data loss.

10.sObject Type in Salesforce:

Ans.In Salesforce, an sObject (standard object) is a database object that represents a table of data, such as a Salesforce record. Examples include Account, Contact, and Opportunity.

11.Apex Transaction:

Ans.In Apex (Salesforce’s programming language), a transaction is a sequence of one or more operations performed on the database. Transactions ensure that a series of operations either complete successfully or leave the system in a known state if an error occurs.

12.Difference between Public and Global Classes in Apex:

Ans.In Apex, a public class is visible to all classes within the same namespace, while a global class is visible across different namespaces. Global classes are used for exposing functionality to external applications or when building managed packages.

13.Getter Methods and Setter Methods:

Ans.In Apex, getter methods (also called accessor methods) are used to retrieve the values of private variables, and setter methods (also called mutator methods) are used to set the values of private variables. They are essential for encapsulation and data integrity in object-oriented programming.